SIZE & FIT

Sizing information is provided on each product page.

We strongly recommend checking measurements carefully before ordering, as pre-order items cannot be exchanged for alternative sizes.

If you're unsure, please contact us prior to placing your order. We are always happy to advise.

By placing a pre-order with Noir & Rose, you confirm that you have read and accepted this pre-order returns policy.

UK Standard ShippingOrders are processed within 2–3 working days (excluding pre-orders and peak launch periods).Once dispatched, delivery typically takes 2–4 working days.

Pre-Order ItemsIf your order contains a pre-order item, dispatch will follow the stated pre-order turnaround time shown on the product page.Orders containing both in-stock and pre-order items will be shipped together unless otherwise stated.

TrackingAll orders are shipped with tracked delivery. You will receive a dispatch confirmation email with tracking details once your order leaves us.

Delivery PartnersWe use trusted UK courier services to ensure secure and reliable delivery.

Please NoteDelivery times are estimates and may vary during high-demand launches, promotional periods, or due to factors outside our control.

Shipping & Returns Policy

Shipping

• Orders are processed within 1–3 working days unless otherwise stated (e.g. pre-orders)

• Shipping times are estimates and may vary during busy periods

• Noir & Rose is not responsible for delays caused by couriers or customs clearance

Pre-Orders

• Items purchased on pre-order will be dispatched within the timeframe stated on the product page

• If your order contains both in-stock and pre-order items, the full order will ship together unless stated otherwise

Returns

• We accept returns within 14 days of delivery

• Items must be unworn, unwashed, and returned in original condition with tags attached

• Due to hygiene reasons, sports bras and jumpsuits must be tried on over underwear

Non-Returnable Items

• Sale items

• Gift cards

• Items marked as final sale

• PRE ORDERS

Faulty Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue.

Return Shipping

• Customers are responsible for return postage costs unless the item is faulty

• Original shipping fees are non-refundable

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, please contact us within 48 hours of delivery at info@noirandrose.net including:

• Your order number

• Clear photographs of the issue

If the fault is confirmed; we will offer:

• A replacement (subject to availability) or

• A refund where a replacement is not possible

This does not affect your statutory rights.