PRIVACY
YOUR PRIVACY
​
Noir & Rose Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use and protect your personal information when you visit our website, place an order, join the Inner Circle, contact us or otherwise interact with Noir & Rose.
​
Noir & Rose Ltd is responsible for the personal information described in this notice.
For questions about your personal information or this Privacy Notice, contact:
​
INFORMATION WE COLLECT
​
We may collect personal information that you provide directly to us, including:
Your name and contact details, such as your email address, telephone number and delivery or billing address.
Order, payment and transaction information when you make a purchase.
Information you provide when you join the Inner Circle, request a back-in-stock notification or otherwise subscribe to communications from us.
​
Messages, enquiries, reviews and other information you choose to provide when you contact or interact with Noir & Rose.
We may also collect certain technical information when you use our website, such as information about your device, browser and how you interact with the site. This may be collected through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
​
We use your personal information where necessary to:
Process, fulfil and deliver your orders and manage payments, returns and refunds.
Provide customer service and respond to your questions or requests.
Send transactional communications, including order, delivery, collection and back-in-stock updates.
Send marketing communications, including Inner Circle updates, where you have chosen to receive them. You can unsubscribe from marketing at any time.
​
Operate, maintain and improve our website, products and customer experience.
​
Prevent fraud, protect our business and comply with our legal and regulatory obligations.
​
We only use your personal information where we have a lawful basis to do so.
Contract: where using your information is necessary to process and fulfil your order, take payment, arrange delivery or collection, and manage returns or refunds.
Consent: where you have actively chosen to receive certain marketing communications or where consent is otherwise required. You can withdraw your consent at any time.
​
Legitimate interests: where necessary for the legitimate interests of operating and improving Noir & Rose, providing customer service, protecting our website and business, and understanding how our services are used, provided those interests are not overridden by your rights and interests.
​​​
Legal obligation: where we need to use or retain information to comply with applicable legal or regulatory requirements.
WHO WE SHARE YOUR INFORMATION WITH
​
We may share your personal information with trusted service providers where necessary to operate Noir & Rose and provide our services. These may include:
​
Website and ecommerce providers that support our online store.
Payment providers that securely process transactions.
Delivery and logistics providers that fulfil and deliver orders.
Email and communications providers that help us send transactional and marketing communications.
Professional advisers, service providers or authorities where necessary to operate our business, protect our rights or comply with legal obligations.
We only share personal information where necessary and do not sell your personal information.
​
INTERNATIONAL TRANSFERS
Some of the service providers we use may process personal information outside the UK.
Where personal information is transferred to a separate organisation outside the UK and UK data protection law requires additional protection, we take steps to ensure an appropriate transfer mechanism is in place, such as UK adequacy regulations, appropriate safeguards or another lawful mechanism.
HOW LONG WE KEEP YOUR INFORMATION
​
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service, maintain appropriate business and financial records, resolve disputes and meet legal, accounting or regulatory requirements.
​
Different types of information may therefore be kept for different periods. When deciding how long to retain information, we consider why we hold it, our legal obligations and whether we continue to need it.
​
YOUR RIGHTS
​
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
Access the personal information we hold about you.
​
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict how we use your information in certain circumstances.
​
Object to certain uses of your personal information.
​
Request the transfer of certain information to you or another organisation.
​
Withdraw your consent at any time where we rely on consent to use your information.
These rights do not apply in every circumstance, and there may be situations where we are legally permitted or required to retain or continue using certain information.
To exercise your rights, contact info@noirandrose.net.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
​
COOKIES
​
Our website uses cookies and similar technologies to help it function, remember preferences, understand how visitors use the site and, where applicable, support marketing.
​
Where consent is required, non-essential cookies will only be used after you have made your choice through our cookie banner.
You can change your cookie preferences through the options provided on our website.
MARKETING COMMUNICATIONS
If you choose to join the Inner Circle or otherwise opt in to marketing, we may send you news, collection launches, event information and other Noir & Rose updates.
You can unsubscribe at any time using the unsubscribe link in our marketing emails.
Unsubscribing from marketing will not prevent us from sending service messages that are necessary in connection with an order or other transaction.
​
CONTACT & COMPLAINTS
If you have any questions about this Privacy Notice, how Noir & Rose uses your personal information, or you wish to exercise your data protection rights, contact us at:
Noir & Rose Ltd
Email: info@noirandrose.net
If you have concerns about how we use your personal information, please contact us first so we have the opportunity to address them.
​
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.